These Terms and Conditions govern your use of the Prestige Shop Fronts website and the services provided by Prestige Shop Fronts, a trading style of Shutters and Shopfront Ltd.
By using this website or engaging our services, you agree to these Terms and Conditions.
1. About us
Prestige Shop Fronts is a trading style of Shutters and Shopfront Ltd.
Business address:
Unit 5, Old Firkin Bakery
Black Lake
West Bromwich
B70 0PJ
United Kingdom
In these Terms and Conditions, "we", "us" and "our" refer to Prestige Shop Fronts and Shutters and Shopfront Ltd.
"You" refers to any person or business using our website or purchasing or enquiring about our services.
2. Using our website
You may use this website for lawful purposes only.
You must not:
Use the website in a way that breaches applicable laws or regulations
Attempt to gain unauthorised access to the website or its systems
Introduce viruses, malware or other harmful material
Copy, reproduce or distribute website content without permission
Use the website to transmit unsolicited or unauthorised commercial communications
Interfere with the operation, security or availability of the website
We may suspend or restrict access to the website where necessary to protect the website, our business or other users.
3. Website information
We make reasonable efforts to ensure that information on this website is accurate and up to date.
However, website content is provided for general information and may change without notice.
Images, photographs, examples and descriptions of shopfronts, shutters, doors, finishes, colours and other products are for illustrative purposes. Actual products and installations may vary due to materials, dimensions, lighting, screen settings, manufacturing tolerances and site requirements.
A website description does not form a contractual offer unless we expressly state otherwise.
4. Enquiries and quotations
Submitting an enquiry through our website does not create a contract.
Any quotation we provide is subject to the information available to us at the time and may depend on a site survey, measurements, specifications, access requirements and other project conditions.
Unless otherwise stated in writing, quotations are valid for the period specified in the quotation.
We reserve the right to correct obvious errors or omissions in quotations.
A contract is formed only when the relevant terms, specifications, price and scope of work have been agreed and accepted by both parties.
5. Site surveys and measurements
Where required, we may carry out a site survey before confirming the final specification or price.
Measurements and assessments may be affected by existing structures, access, building conditions and other factors that are not apparent until work begins.
If conditions at the property differ materially from those described or reasonably visible when the quotation was prepared, additional work or costs may be required.
We will communicate material changes to you where reasonably practicable before carrying out additional chargeable work.
6. Prices and payment
Prices are based on the scope of work and specifications stated in the relevant quotation or contract.
Unless otherwise stated, prices may be subject to VAT at the applicable rate.
Payment terms will be set out in the relevant quotation, order confirmation or contract.
Where a deposit or advance payment is required, work may not commence until the required payment has been received.
You remain responsible for paying amounts due in accordance with the agreed payment terms.
We reserve the right to suspend work or delay delivery where agreed payments are overdue.
7. Changes to your order
Changes requested after an order has been accepted may affect the price, specification or completion date.
We will confirm any additional costs or changes to the agreed scope where reasonably practicable before carrying out additional work.
Changes may not be possible once materials have been ordered, manufactured or work has commenced.
8. Installation and access
You are responsible for ensuring that we have reasonable access to the property and the areas where work is to be carried out.
You should inform us before work begins about any relevant restrictions, hazards, access limitations, parking restrictions, building requirements or other conditions that may affect the work.
We may need to postpone or reschedule work where safe or reasonable access is unavailable.
Where third-party permissions, landlord approval, planning permission, building control approval or other consent is required, responsibility for obtaining that permission will be agreed as part of the project.
9. Existing structures and property
We take reasonable care when carrying out work.
However, existing buildings and structures may contain concealed defects, deterioration, wiring, plumbing, structural issues or other conditions that cannot reasonably be identified before work begins.
Where concealed conditions affect the work, additional work or costs may be necessary.
We will discuss significant issues with you where reasonably practicable.
10. Completion and snagging
We will use reasonable care and skill when providing our services.
Minor cosmetic variations, manufacturing tolerances and differences between samples, photographs and finished products do not necessarily constitute defects.
If you identify an issue with completed work, you should notify us promptly and provide reasonable details of the issue.
We will investigate reported defects and, where appropriate, arrange reasonable remedial work.
11. Product specifications
Product specifications may change where manufacturers or suppliers make changes to materials, components, finishes or manufacturing processes.
Where a specified product becomes unavailable, we may offer a suitable alternative.
We will seek your approval where a proposed alternative materially changes the agreed specification.
12. Warranties
Where products or installation work are covered by a manufacturer's warranty or our own warranty, the applicable warranty terms will apply.
Warranty coverage may be subject to exclusions, maintenance requirements, misuse, accidental damage, unauthorised alterations and other stated conditions.
Warranty terms do not affect your statutory rights.
13. Your responsibilities
You must provide accurate information that we reasonably require to provide our services.
You must also:
Provide suitable access to the property
Provide relevant site information
Obtain permissions that are your responsibility
Follow reasonable instructions relating to the use and maintenance of installed products
Pay invoices by the agreed deadlines
Notify us promptly of any problems with completed work
Failure to provide required information or access may delay the project.
14. Intellectual property
Unless otherwise stated, all intellectual property rights in the content of this website belong to us or our licensors.
This includes, where applicable:
Website text
Photographs
Graphics
Logos
Designs
Branding
Layouts
Other original website content
You may view and use the website for your own personal or business purposes.
You must not reproduce, modify, distribute, publish or commercially exploit our website content without our prior written permission.
15. Third-party links
Our website may contain links to third-party websites.
These links are provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
Your use of third-party websites is subject to their own terms and policies.
16. Website availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
We may temporarily suspend access for maintenance, security, technical issues or other operational reasons.
17. Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
Subject to this, we will not be responsible for losses that:
Were not reasonably foreseeable when the contract was formed
Result from circumstances outside our reasonable control
Result from information supplied by you being inaccurate or incomplete
Result from unauthorised alterations or misuse of products or installations
Result from your failure to follow reasonable instructions or maintenance requirements
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Where you are contracting with us as a business, our liability will be subject to any limitations and exclusions agreed in the relevant contract or quotation.
18. Events outside our control
We will not be responsible for delays or failure to perform our obligations where this results from circumstances outside our reasonable control.
This may include:
Severe weather
Flooding
Fire
Industrial disputes
Shortages of materials
Supplier delays
Transport disruption
Power or telecommunications failures
Government restrictions
Changes in law
Acts of terrorism
Civil unrest
Other circumstances that we could not reasonably have prevented or anticipated
Where such circumstances affect your project, we will take reasonable steps to minimise the impact and keep you informed.
19. Cancellation and consumer rights
Where you purchase services as a consumer, you may have cancellation rights under UK consumer protection legislation.
Whether cancellation rights apply can depend on how and where the contract was entered into, the nature of the services and whether work has already begun.
Nothing in these Terms and Conditions is intended to remove or restrict rights that cannot legally be excluded.
Where a statutory cancellation period applies, we will provide the information required by law.
20. Complaints
If you have a concern about our services, please contact us as soon as possible.
We will review the issue and seek to resolve legitimate complaints fairly and reasonably.
You should provide sufficient information for us to identify the relevant order, quotation, installation or service.
21. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under applicable data protection law.
22. Changes to these Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this website.
Any changes will apply from the date stated at the beginning of the updated Terms and Conditions.
Terms already agreed as part of an existing contract will continue to apply unless we agree otherwise in writing or the law requires a change.
23. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights that apply to consumers under applicable law.
24. Contact us
If you have any questions about these Terms and Conditions, please contact us using the enquiry form provided.