Terms and Conditions
These Terms and Conditions govern your use of the Prestige Shop Fronts website and the products and services provided by Prestige Shop Fronts, a trading style of Shutters and Shop Fronts Ltd.
By accessing our website, submitting an enquiry or entering into a contract with us, you agree to the applicable terms set out below.
Please read these Terms and Conditions carefully before using our website or purchasing our services.
1. About us
Prestige Shop Fronts is a trading style of Shutters and Shop Fronts Ltd.
Our business details are:
Company name: Shutters and Shop Fronts Ltd
Trading name: Prestige Shop Fronts
Business address: 23 Manby Street, Tipton, DY4 9NG
Company registration number: 09357473
Country: United Kingdom
In these Terms and Conditions, "we", "us" and "our" refer to Prestige Shop Fronts and Shutters and Shop Fronts Ltd.
"You" and "your" refer to any individual, business or organisation using our website, requesting a quotation or purchasing our products and services.
2. Using our website
You may use our website for lawful purposes only.
You must not:
Use our website in any way that breaches applicable laws or regulations.
Attempt to gain unauthorised access to our website, servers or systems.
Introduce viruses, malware or other harmful material.
Copy, reproduce or distribute website content without our permission.
Use our website to send unsolicited or unauthorised commercial communications.
Interfere with the operation, security or availability of our website.
We reserve the right to restrict or suspend access where necessary to protect our website, business or other users.
3. Website information and product descriptions
We make reasonable efforts to ensure that the information published on our website is accurate and up to date.
However, website content is provided for general information and may change without notice.
Photographs, illustrations, examples and descriptions of shopfronts, shutters, doors, finishes, colours and other products are for illustrative purposes.
Actual products and installations may vary due to materials, dimensions, lighting conditions, screen settings, manufacturing tolerances and individual site requirements.
Website descriptions do not constitute a binding contractual offer unless expressly stated otherwise.
4. Enquiries and quotations
Submitting an enquiry through our website does not create a legally binding contract.
We may provide quotations based on the information available at the time. Quotations may be subject to a site survey, measurements, specifications, access requirements and other project conditions.
Unless otherwise stated, quotations are valid for the period specified in the quotation document.
We reserve the right to correct genuine errors or omissions in quotations.
A contract will only be formed when the relevant scope of work, specifications, price and terms have been agreed and accepted by both parties.
Any agreed changes to the quotation or project requirements may affect the final price and completion date.
5. Site surveys and measurements
We may require a site survey before confirming the final specification, measurements or price of a project.
Site assessments and measurements may be affected by existing structures, access restrictions, building conditions and other factors that are not immediately apparent.
If the actual conditions at your property differ materially from the information provided or reasonably visible when the quotation was prepared, additional work or costs may be necessary.
Where reasonably practicable, we will inform you of any significant changes and obtain agreement before carrying out additional chargeable work.
6. Prices and payment
All prices are based on the scope of work and specifications stated in the relevant quotation or contract.
Unless otherwise stated, prices are subject to VAT at the applicable rate.
Payment terms, including any deposit requirements, staged payments or final payment arrangements, will be confirmed in your quotation, order confirmation or contract.
Where a deposit or advance payment is required, we may delay ordering materials or commencing work until the agreed payment has been received.
You are responsible for paying all invoices in accordance with the agreed payment terms.
If payments become overdue, we reserve the right to suspend work, delay delivery or take appropriate steps to recover outstanding amounts, subject to applicable law.
Any interest or recovery costs will only be charged where permitted by law or agreed contractual terms.
7. Changes to your order
Any changes requested after acceptance of an order may affect the price, product specification, materials, manufacturing arrangements or project completion date.
We will confirm any additional costs or changes to the agreed scope before carrying out additional chargeable work, where reasonably practicable.
Some changes may not be possible once materials have been ordered, products have entered manufacturing or installation work has commenced.
We will explain any practical limitations before confirming whether a requested change can be accommodated.
8. Installation and site access
You are responsible for ensuring that we have reasonable and safe access to the property and the areas where work is required.
Before work begins, you must inform us of any relevant:
Access restrictions.
Parking restrictions.
Site hazards.
Building restrictions.
Security requirements.
Property access arrangements.
Other conditions that may affect the work.
You must ensure that the working area is reasonably accessible and that any agreed preparations have been completed.
We may postpone or reschedule work where safe or reasonable access is unavailable.
Where landlord approval, planning permission, building control approval or other third-party consent is required, responsibility for obtaining the necessary permission will be agreed as part of the project.
9. Existing buildings and property conditions
We take reasonable care when carrying out installation, replacement and repair work.
However, existing buildings and structures may contain concealed defects, deterioration, wiring, plumbing, structural issues or other conditions that cannot reasonably be identified before work begins.
If concealed conditions affect the agreed work, additional work, materials or costs may be required.
We will discuss significant issues with you and explain any necessary changes before proceeding with additional chargeable work, where reasonably practicable.
We are not responsible for pre-existing defects or damage that we did not cause.
10. Installation quality, completion and snagging
We will carry out our services with reasonable care and skill.
Once work is completed, you should inspect the installation and notify us promptly if you identify any concerns or defects.
Please provide sufficient details, including photographs where appropriate, to help us investigate the issue.
We will assess reported problems and, where appropriate, arrange reasonable remedial work in accordance with our contractual obligations and applicable consumer rights.
Minor cosmetic variations, normal manufacturing tolerances and differences between samples, photographs and finished products do not automatically constitute defects.
Nothing in this section affects your statutory rights.
11. Product specifications and availability
Product specifications may change where manufacturers or suppliers update their materials, components, finishes or manufacturing processes.
We will make reasonable efforts to supply products that match the agreed specification.
If a specified product or component becomes unavailable, we may propose a suitable alternative.
Where an alternative would materially change the agreed specification, we will seek your approval before proceeding.
We will not knowingly substitute a materially different product without discussing the change with you.
12. Warranties and guarantees
Where products or installation work are covered by a manufacturer's warranty or a separate warranty provided by us, the applicable warranty terms will apply.
Warranty coverage may be subject to conditions and exclusions relating to:
Correct use and maintenance.
Accidental damage.
Misuse or neglect.
Unauthorised repairs or alterations.
Normal wear and tear.
Damage caused by external factors.
Failure to follow maintenance instructions.
Where a warranty applies, we will provide the relevant information and explain any applicable conditions.
Manufacturer warranties do not replace or restrict any separate obligations we may have under our contract.
Nothing in these Terms and Conditions affects your statutory rights.
13. Your responsibilities
You must provide accurate and complete information that we reasonably require to prepare quotations and deliver our services.
You are also responsible for:
Providing suitable access to the property.
Supplying relevant site information.
Informing us about known hazards and restrictions.
Obtaining permissions that are your responsibility.
Following reasonable product use and maintenance instructions.
Making payments by the agreed deadlines.
Notifying us promptly of any concerns about completed work.
Failure to provide accurate information, necessary permissions or suitable access may delay the project or result in additional costs.
We will discuss any resulting changes with you where reasonably practicable.
14. Intellectual property
Unless otherwise stated, all intellectual property rights in the content of our website belong to Shutters and Shop Fronts Ltd or our relevant licensors.
This includes:
Website text and written content.
Photographs and images.
Graphics and illustrations.
Logos and branding.
Designs and layouts.
Other original website materials.
You may view and use our website for your own personal or business purposes.
You must not reproduce, modify, distribute, publish or commercially exploit website content without our prior written permission.
15. Third-party websites and services
Our website may contain links to third-party websites or services for additional information or convenience.
We do not control these external websites and are not responsible for their content, availability, security or privacy practices.
Your use of third-party websites is subject to their own terms and conditions and privacy policies.
16. Website availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee that our website will always be available, uninterrupted, secure or free from technical errors.
We may temporarily suspend access for maintenance, security updates, technical issues or other operational reasons.
We will take reasonable steps to minimise disruption where practicable.
17. Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
We do not exclude or limit liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory rights that cannot legally be excluded.
Any other liability that cannot legally be limited or excluded.
Subject to these protections, we will not be liable for losses that were not reasonably foreseeable when the contract was formed.
We will also not be responsible for losses arising directly from:
Inaccurate or incomplete information supplied by you.
Unauthorised alterations or misuse of installed products.
Failure to follow reasonable operating or maintenance instructions.
Circumstances outside our reasonable control.
Where you purchase our services as a consumer, nothing in these Terms and Conditions affects your statutory rights under applicable UK consumer protection legislation.
Where you contract with us as a business, any additional limitations or exclusions of liability agreed in your quotation or contract will apply, subject to applicable law.
18. Events outside our control
We will not be responsible for delays or failure to perform our contractual obligations where the cause is outside our reasonable control.
This may include:
Severe weather conditions.
Flooding.
Fire.
Industrial disputes.
Material or component shortages.
Supplier or manufacturer delays.
Transport disruption.
Power or telecommunications failures.
Government restrictions.
Changes in legislation.
Acts of terrorism.
Civil unrest.
Other events that we could not reasonably have prevented or anticipated.
Where such circumstances affect your project, we will take reasonable steps to minimise disruption and keep you informed.
If an event outside our reasonable control continues for an extended period, we will discuss the available options with you.
19. Cancellation and consumer rights
If you purchase our services as a consumer, you may have statutory cancellation rights under UK consumer protection legislation.
These rights depend on factors such as:
Whether the contract was agreed online, by telephone or at your premises.
Whether the contract was agreed at our business premises.
The type of products or services purchased.
Whether work has started.
Whether you requested that work begin during a statutory cancellation period.
Where a statutory cancellation period applies, we will provide the required cancellation information and any applicable cancellation forms.
If you request that work begins during a statutory cancellation period, additional rules may apply if you subsequently cancel.
Certain bespoke or made-to-measure goods may be exempt from the usual cancellation rights for distance and off-premises contracts. This exemption does not automatically apply to every installation or service contract.
Any cancellation charges must comply with applicable law and the terms agreed with you.
Nothing in these Terms and Conditions removes or restricts consumer rights that cannot legally be excluded.
20. Complaints
We aim to provide a professional and reliable service.
If you are unhappy with any aspect of our products or services, please contact us as soon as possible so that we can investigate.
When submitting a complaint, please provide:
Your name and contact details.
Your quotation or order reference, where available.
Details of the issue.
Relevant photographs or supporting information, where appropriate.
We will review your complaint and seek to resolve legitimate concerns fairly and reasonably.
21. Privacy and personal information
We collect and process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Our Privacy Policy explains what personal information we collect, how we use it, why we process it, how long we retain it and the rights available to you.
You can read our Privacy Policy through the relevant section of our website.
22. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our business, website, products, services or legal obligations.
The latest version will be published on our website, together with the relevant update date.
Changes will apply from the date of publication unless otherwise stated.
Any terms already agreed as part of an existing contract will continue to apply unless we agree to amend them in writing or a change is required by law.
23. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales.
Where you are a consumer, this provision does not remove any mandatory legal rights or protections available to you under applicable consumer protection legislation.
24. Contact us
If you have any questions about these Terms and Conditions, our products or our services, please contact us through the enquiry form on our website.
Alternatively, you can write to us at:
Prestige Shop Fronts
Trading style of Shutters and Shop Fronts Ltd
23 Manby Street
Tipton
DY4 9NG
United Kingdom
Company registration number: 09357473