Privacy Policy
Prestige Shop Fronts is a trading style of Shutters and Shop Fronts Ltd. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our products and services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Prestige Shop Fronts is a trading style of Shutters and Shop Fronts Ltd.
Our business details are:
Company name: Shutters and Shop Fronts Ltd
Trading name: Prestige Shop Fronts
Registered business address: 23 Manby Street, Tipton, DY4 9NG
Company registration number: 09357473
Country: United Kingdom
For the purposes of applicable UK data protection legislation, Shutters and Shop Fronts Ltd is the data controller responsible for the personal information collected through this website and in connection with our business activities.
2. Personal information we collect
We may collect personal information that you voluntarily provide when you:
Submit an enquiry through our website.
Request a quotation.
Contact us by telephone or email.
Arrange a consultation or site visit.
Enquire about shopfront installation, replacement or repairs.
Purchase or use our products and services.
Communicate with us about an existing or potential project.
The information collected through our website contact forms may include:
First name.
Last name.
Postcode.
Email address.
Telephone number.
Details of your enquiry or project requirements.
We may also automatically collect certain technical information when you visit our website, including:
IP address.
Browser type and version.
Device and operating system information.
Website pages visited.
Date and time of your visit.
Information about how you interact with our website.
We only collect personal information that is relevant to our business activities and the services we provide.
3. How we use your personal information
We use personal information for legitimate business purposes, including:
Responding to enquiries and requests.
Preparing and providing quotations.
Arranging consultations and site visits.
Providing shopfront installation, replacement and repair services.
Contacting you about your enquiry or project.
Managing customer relationships.
Processing orders and administering contracts.
Maintaining business and financial records.
Improving our website, products and services.
Monitoring website performance and security.
Preventing fraud and misuse of our services.
Meeting legal and regulatory requirements.
We will only process your personal information where we have a valid lawful basis under UK data protection legislation.
4. Our lawful basis for processing
Under UK GDPR, we must have a lawful basis for collecting and using your personal information.
Depending on the circumstances, we rely on the following lawful bases:
Consent
We may process your personal information where you have given us clear permission to do so. This may include receiving certain marketing communications or allowing non-essential cookies to operate on your device.
You can withdraw your consent at any time.
Contractual necessity
We may process your personal information where it is necessary to take steps at your request before entering into a contract or to fulfil an existing contract.
For example, we need your contact details to prepare a quotation, arrange a site visit or provide our services.
Legal obligation
We may process and retain personal information where necessary to comply with legal requirements, including accounting, taxation and regulatory obligations.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
These interests may include responding to enquiries, managing customer relationships, improving our services, maintaining website security and operating our business effectively.
5. How we collect personal information
We collect personal information through several channels, including:
Website contact forms.
Telephone calls.
Email correspondence.
Quotation requests.
Customer consultations.
Site visits.
Contracts and business correspondence.
We may also collect limited technical information automatically through cookies and similar website technologies.
6. Cookies and similar technologies
Our website may use cookies and similar technologies to improve your browsing experience, support website functionality and understand how visitors use our website.
Cookies are small text files stored on your device when you visit a website.
Depending on the technologies implemented on our website, we may use:
Essential cookies
These cookies support the basic operation and security of our website. They do not require consent where they are strictly necessary to provide a service you have requested.
Analytics cookies
These cookies help us understand how visitors interact with our website, including which pages they visit and how they navigate between them.
Functional cookies
These cookies support additional website features and may remember certain preferences.
Marketing cookies
Where implemented, these cookies may help measure advertising performance and support relevant marketing activity.
We will obtain your consent before placing non-essential cookies on your device where required by law.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
7. Website analytics
We may use website analytics tools to understand how visitors interact with our website and identify opportunities to improve its performance.
Analytics information may include:
Website pages visited.
Time spent on individual pages.
Browser and device information.
Approximate geographical location.
Website navigation and interactions.
Referral sources.
We use this information to assess website performance, improve our content and enhance the experience for visitors.
Where third-party analytics providers process personal information on our behalf, we take appropriate steps to ensure that suitable data protection safeguards are in place.
8. Sharing your personal information
We do not sell, rent or trade your personal information to third parties.
However, we may share personal information with trusted third parties where necessary to operate our business, provide our services or meet legal obligations.
These third parties may include:
Website hosting providers.
Website developers and IT support providers.
Email and communication service providers.
Website analytics providers.
Professional advisers.
Contractors and suppliers involved in delivering your project.
Payment processing providers, where applicable.
Government departments, regulators and law enforcement agencies where legally required.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and technical safeguards protect your information.
9. International transfers of personal information
Some of the third-party providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection legislation.
These safeguards may include adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, where applicable.
10. How long we retain your information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
The retention period depends on the type of information, the nature of our relationship with you and any applicable legal requirements.
For example, we may retain:
Enquiry and quotation information to manage requests and follow up on potential projects.
Customer and contractual information for the duration of our business relationship and any necessary period afterwards.
Financial and accounting records for the periods required by applicable legislation.
Website analytics information in accordance with the relevant retention settings.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
11. How we protect your information
We take appropriate technical and organisational measures to protect personal information against:
Unauthorised access.
Accidental loss.
Misuse.
Unauthorised alteration.
Unauthorised disclosure.
Destruction.
We regularly consider the security measures required to protect the information we hold.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted through the internet.
12. Your data protection rights
Under UK data protection legislation, you have several rights regarding your personal information.
Depending on the circumstances, these rights include:
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
You can request that we delete your personal information in certain circumstances.
Right to restrict processing
You can ask us to restrict how we use your personal information in certain circumstances.
Right to object
You can object to certain types of processing, including processing based on legitimate interests and direct marketing.
Right to data portability
You can request a copy of certain personal information in a commonly used electronic format and, where technically feasible, ask us to transfer it to another organisation.
Right to withdraw consent
Where we rely on consent to process your personal information, you can withdraw that consent at any time.
These rights are subject to applicable legal conditions and exemptions.
13. How to exercise your data protection rights
If you wish to exercise any of your data protection rights, please contact us using the details below.
Prestige Shop Fronts
Trading style of Shutters and Shop Fronts Ltd
23 Manby Street
Tipton
DY4 9NG
United Kingdom
Please explain which right you wish to exercise and provide sufficient information for us to identify the personal information concerned.
We may request additional information to verify your identity before processing your request.
We will respond within the time limits required by applicable data protection legislation.
14. Direct marketing
We may contact existing customers and prospective customers about our products and services where we have a lawful basis to do so.
Where consent is required for electronic marketing communications, we will obtain your consent before sending marketing messages.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe instructions included in our communications.
Opting out of marketing will not affect communications that are necessary to manage an existing enquiry, quotation, contract or service.
15. Third-party websites
Our website may contain links to external websites operated by third parties.
These websites have their own privacy policies and data protection practices. We are not responsible for their content, security or handling of personal information.
We recommend reviewing the privacy policy of any external website before submitting personal information.
16. Children's privacy
Our products and services are primarily intended for businesses, commercial property owners and operators of commercial premises.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has submitted personal information through our website, please contact us so that we can investigate and take appropriate action.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
Any updates will be published on this page, together with the revised date at the top of the policy.
We recommend reviewing this page periodically to remain informed about how we protect your personal information.
18. Complaints
If you have concerns about how we collect, use or protect your personal information, please contact us first so that we can investigate and attempt to resolve your concerns.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO) if you believe that we have not handled your personal information in accordance with applicable data protection legislation.
You can contact the ICO through its website:
19. Contact us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or require further information about how we handle personal information, please contact us through the contact form on our website.
Alternatively, you can write to us at:
Prestige Shop Fronts
Trading style of Shutters and Shop Fronts Ltd
23 Manby Street
Tipton
DY4 9NG
United Kingdom
Company registration number: 09357473