Prestige Shop Fronts is a trading style of Shutters and Shopfront Ltd. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or use our services.
1. Who we are
Prestige Shop Fronts is a trading style of Shutters and Shopfront Ltd.
Business address:
Unit 5, Old Firkin Bakery
Black Lake
West Bromwich
B70 0PJ
United Kingdom
For the purposes of applicable UK data protection law, Shutters and Shopfront Ltd is the data controller responsible for personal information collected through this website and in connection with our services.
2. Information we collect
We may collect personal information that you provide when you:
Submit an enquiry through our website
Request a quotation
Contact us by telephone or email
Arrange a consultation or site visit
Enquire about shopfront installation, replacement or repairs
Purchase or use our services
Communicate with us about an existing or potential project
The website contact form may collect:
First name
Last name
Postcode
Email address
Telephone number
Information contained in your enquiry
We may also collect technical information when you visit our website. This may include your IP address, browser type, device information and information about how you use the website.
3. How we use your information
We may use your personal information to:
Respond to enquiries
Provide quotations
Arrange site visits and consultations
Provide shopfront installation, replacement and repair services
Contact you about your enquiry or project
Manage our customer relationships
Deliver and administer our services
Maintain business records
Improve our website and services
Monitor and protect website security
Comply with legal and regulatory obligations
We only use personal information where we have a lawful basis for doing so.
4. Lawful basis for processing
Depending on the circumstances, we may process your personal information because:
You have given consent.
For example, where you have consented to receive marketing communications or where consent is required for certain cookies.
Processing is necessary to take steps at your request.
For example, when you contact us to request a quotation or arrange a site visit.
Processing is necessary to perform a contract.
For example, where we need your information to provide services you have requested.
Processing is necessary to comply with a legal obligation.
For example, where we are legally required to retain certain records.
Processing is necessary for our legitimate interests.
For example, to respond to enquiries, manage customer relationships, operate our business, improve our services and protect our website.
5. How we collect your information
We may collect personal information directly from you through:
Website contact forms
Telephone calls
Emails
Quotation requests
Site visits
Contracts and other business correspondence
We may also collect limited technical information automatically when you use our website through cookies and similar technologies.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website. They can help websites function correctly, remember preferences and understand how visitors use the website.
Depending on the technologies used on our website, cookies may include:
Essential cookies, which are required for the website to function.
Analytics cookies, which help us understand how visitors use the website.
Functional cookies, which support additional website features.
Marketing cookies, where applicable, which may be used to measure advertising performance or support marketing activity.
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
You can also control cookies through your browser settings. Blocking or deleting cookies may affect certain website functionality.
7. Website analytics
We may use analytics and similar technologies to understand how visitors interact with our website.
This information may include pages visited, approximate location, device type, browser information and interactions with the website.
We use this information to understand website performance and improve our website, content and services.
Where third-party analytics providers process information on our behalf, we take reasonable steps to ensure that appropriate data protection safeguards are in place.
8. Sharing your information
We do not sell or rent your personal information.
We may share personal information with third parties where this is necessary to operate our business, provide our services or comply with legal obligations.
These third parties may include:
Website hosting providers
Website developers and IT service providers
Email and communication providers
Analytics providers
Professional advisers
Contractors and suppliers involved in delivering your project
Payment providers, where applicable
Government bodies, regulators or law enforcement agencies where legally required
Where a third party processes personal information on our behalf, we require appropriate safeguards to protect that information.
9. International transfers
Some third-party service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that suitable safeguards are in place.
10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period depends on the nature of the information and why we need it.
We may retain quotation, customer, contractual and financial records for longer where necessary to comply with legal, accounting or tax obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
11. How we protect your information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Unauthorised disclosure
Destruction
However, no online transmission or storage system can be guaranteed to be completely secure.
12. Your data protection rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request the transfer of your personal information in certain circumstances
Withdraw consent where processing is based on consent
You also have the right to object to direct marketing.
These rights are subject to certain legal conditions and exemptions.
13. Exercising your rights
If you want to exercise any of your data protection rights, please contact us using the details below.
Prestige Shop Fronts
Trading style of Shutters and Shopfront Ltd
Unit 5, Old Firkin Bakery
Black Lake
West Bromwich
B70 0PJ
United Kingdom
We may need to request additional information to verify your identity before responding to a data protection request.
We will respond within the timeframe required by applicable data protection law.
14. Direct marketing
We may contact customers or prospective customers about our services where we have a lawful basis to do so.
Where consent is required for electronic marketing, we will obtain that consent before sending marketing communications.
You can opt out of marketing communications at any time by contacting us or following the unsubscribe instructions provided in the communication.
15. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policy of any third-party website before providing personal information.
16. Children's information
Our services are intended primarily for businesses and commercial premises.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information through our website, please contact us so that we can investigate and remove the information where appropriate.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.
The latest version will be published on this page with the date of the latest update.
18. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can investigate and resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been processed unlawfully.
Further information about making a complaint is available from the ICO.
19. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact form provided.